Frequently Asked Questions

Below are answers to frequently asked questions about purchasing and servicing animal figurines, helping you better understand our service process and policies.

1. How long does it take for my order to ship?

All our orders are processed on the same day. Once placed, your order will be shipped and packed immediately.

2. How long does shipping take?

All items ship from the United States. The typical shipping time is:

Estimated delivery: 2 days. Actual delivery time may be slightly delayed due to logistics or holidays.

3. Do you support returns?

Yes.

Return period: Returns can be requested within 30 days. Items must be in basically intact condition. Contact customer service for return address and procedures.

4. How long does it take for a refund to arrive?

After the return is approved:

Refunds will arrive within approximately 3 business days.

5. Are there any hidden fees or subscriptions?

No.

All animal figurines are:

One-time sale items
No subscription
No hidden fees
No automatic deductions

6. Why are we having a clearance sale?

Due to changes in the market environment and continued pressure from operating costs, the merchant has been experiencing continuous losses and has decided to clear out inventory at a loss.

All items are sold at clearance prices. Inventory is limited, while supplies last.

7. Is the product quality guaranteed?

Even during the clearance sale, we guarantee basic quality and shipping service to ensure customers receive their goods in perfect condition.

For any other questions, please contact us through the “Contact Us” page.